Refund / Cancellation Policy

Keplify LLC wants you to feel confident using SplitRE. This policy explains when you are entitled to a refund, exactly how automatic renewal and cancellation work, and what happens to your data after you cancel. It supplements, and is incorporated into, our Terms of Service. If you have questions before or after making a payment, email us at [email protected].

This subscription renews automatically. Section 3 below explains that plainly, before anything about refunds — that's deliberate, and consistent with California's Automatic Renewal Law and similar laws in other states.

1. Free trial

All new accounts include a 14-day free trial. No credit card is required to start a trial. Your card is only charged when you actively add a payment method and choose a paid plan — and doing that is also your affirmative consent to automatic renewal under Section 3. If you do nothing during the trial period, your account will be paused — you will not be charged.

2. Refund eligibility

2.1 The window

Whether you're on a monthly or annual plan, you may request a refund of a payment within 7 calendar days of the billing date for that payment. Requests made after 7 calendar days of the relevant payment will not be approved for that period.

2.2 Refund amount

Approved refunds are issued for the amount paid, less payment processing fees charged by Stripe, Inc. (typically 2.9% + $0.30 per transaction for US cards, or the rate applicable to your transaction). These fees are non-recoverable from our payment processor regardless of the reason for the refund, so they cannot be included in the refund amount.

Example: if you paid $35.00 and a refund is approved, you would receive approximately $33.68 back ($35.00 minus ~$1.32 in Stripe processing fees on a typical US card transaction). The exact fee deducted will be stated in your refund confirmation email.

2.3 Situations where refunds are not available

• Requests made more than 7 calendar days after the applicable payment date
• Accounts suspended or terminated for violations of our Terms of Service
• Partial-period refunds for unused time within a billing period we've already fully earned (we do not pro-rate — see Section 5 for how downgrades are handled instead)
• Add-ons or one-time fees, if any are introduced in the future and stated as non-refundable at the time of purchase

3. Automatic renewal — what you're agreeing to

Your subscription renews automatically at the end of every billing period — every 30 days on a monthly plan, or every 12 months on an annual plan — at the price shown for your plan at splitre.app/pricing, charged to the payment method on file, until you turn it off. By adding a payment method and choosing a plan (including converting a free trial to a paid plan), you affirmatively agree to this.

To stop automatic renewal: switch off the Auto-renewal toggle at any time in app.splitre.app › Settings › Billing. There is no cancellation fee and no minimum commitment. See Section 4 for exactly what happens next.

Reminders: we send an email reminder before your subscription renews, at least once a year regardless of billing frequency, and separately before any price increase (Section 6 of our Terms of Service) — so a renewal charge should never be a surprise.

4. Cancellation

4.1 How to cancel

Turn off Auto-renewal in app.splitre.app › Settings › Billing, or email [email protected] and we'll do it for you within 1 business day. Either way, this stops the next charge — see 4.2 for what happens to your current period.

4.2 What happens to your access

Turning off auto-renewal does not end your current billing period early. You keep full, unrestricted access — creating deals, inviting agents, everything — through the last day you already paid for.

At the end of that period, your account becomes locked, meaning you can no longer log in to the application at all, including to export data, until you resubscribe.

4.3 What happens to your data

Your data is not deleted when you cancel, and there is no 30-day countdown on it. It's retained indefinitely once you're locked out, and reactivating your subscription at any time restores your account and all of your data exactly as you left it — deals, agents, cap history, everything.

Because self-service export stops working the moment you're locked out, export a copy of your data before your final billing period endsif you're not planning to come back — go to app.splitre.app › Settings › Data Exportand download the full export (deal records, agent roster, cap-progress history, and commission-plan definitions) while you still have access. If you've already been locked out and need a copy, or want your data deleted rather than retained indefinitely, email [email protected] — we'll export or delete it for you within 30 days of a request we can verify comes from you.

4.4 Reactivation

Reactivate at any time by adding a payment method and choosing a plan again. Because voluntary cancellation doesn't trigger deletion, there's no window to beat — your data is there whenever you come back.

4.5 This is different from a locked account due to non-payment

Section 6 below describes a separate situation — a payment that fails and is never fixed — which does eventually lead to automatic data deletion after a defined grace period. That is not what happens when you simply cancel; the two situations have different rules on purpose.

5. Plan changes

5.1 Upgrades

When you upgrade to a higher plan tier or switch from monthly to annual billing, the change takes effect immediately. You are charged a prorated amount for the remainder of your current billing period at the new plan rate, with a credit applied for unused days on your previous plan. The net charge appears on your card on the day of the upgrade.

5.2 Downgrades

When you downgrade to a lower plan tier, or switch from annual to monthly billing, the change is scheduled to take effect at the end of your current billing period. You retain full access to your current plan until that date.

No refund or credit is issued for unused time on your current plan when you schedule a downgrade. The amount you paid for the current period is fully earned at the time of payment and is not subject to pro-ration when a downgrade is requested mid-cycle.

You may cancel a scheduled downgrade at any time before it takes effect by going to Settings › Billing in the app.

5.3 Agent limits on downgrade

If your current number of active agents exceeds the limit of your new plan, you will be notified at the time you schedule the downgrade. You have until the end of your current billing period to deactivate excess agents. Any active agents that remain over the new plan limit when the downgrade takes effect will be automatically locked (not deleted) on that date, and can be reactivated by deactivating other agents or upgrading your plan.

6. Failed payments and account suspension

This section — unlike Section 4 — is about a payment that didn't go through, not a choice to cancel.

6.1 Retry period

If a payment fails, SplitRE will automatically retry the charge up to four times over the following seven days. Your account remains fully active during this retry window. You will receive an email notification when the first failure occurs.

6.2 Grace period

If all retries fail, your account enters a grace period:

• Monthly plans: 3-day grace period
• Annual plans: 7-day grace period

During the grace period, your account is accessible in read-only mode. You can view existing deals and agents and export your data, but new deal creation is disabled. You will receive a final notice email at the start of the grace period stating the date your account will be locked.

6.3 Account lock and automatic deletion

If payment is not resolved by the end of the grace period, your account is locked, and — unlike a voluntary cancellation — this specifically starts a 30-calendar-day countdown: you can still log in only to download your data or fix payment during that window, and after it closes, your data is permanently and automatically deleted. We will email you the exact deletion date when your account is locked.

6.4 Restoring a locked account

At any point before the 30-day window closes, you can restore your account by updating your payment method in the billing portal. Once payment is processed, your account is unlocked immediately and all data is intact.

7. Chargebacks and payment disputes

If you have a billing concern, please email [email protected] before initiating a chargeback with your bank or card issuer. We can almost always resolve issues faster than the chargeback process, and we are committed to doing so. Chargebacks that are initiated without first contacting us may result in suspension of your account while the dispute is pending.

8. Changes to this policy

We may update this policy from time to time. When we do, we will update the effective date above and notify active subscribers by email at least 14 days before changes take effect. The version in effect at the time of your payment governs refund eligibility for that payment.

9. Contact us

For billing and refund inquiries: